Address: 1187 Highland Ave, Cheshire, CT 06410
Phone: (203) 272-9187
Email: tufte@graphicspress.com
At Graphics Press, we are committed to ensuring your satisfaction with our books, e-books, essays, posters, prints, paper and courses. Please review our return and refund policy below.
Returns
Our return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer a refund or exchange.
To be eligible for a return:
- The item must be unused and in the same condition as when you received it.
- Physical books must be returned in the original packaging.
Non-returnable items include:
- E-books.
- Downloadable course materials.
- Any courses (online or in-person) that have already been accessed or attended.
To complete your return, we require a receipt or proof of purchase.
Please send returns to:
Graphics Press LLC / Attn: Returns / 1187 Highland Avenue / Cheshire CT 06410 USA.
Partial Refunds
In certain situations, partial refunds may be granted:
- Books with obvious signs of use.
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Any item returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email notification. If your return is approved, a refund will be processed, and a credit will be applied to your original method of payment within a few days.
Late or Missing Refunds:
- Check your bank account again.
- Contact your credit card company, as refunds may take some time to officially post.
- Contact your bank, as there is often processing time before a refund is posted.
If you’ve done all of this and still haven’t received your refund, please contact us at tufte@graphicspress.com.
Sale Items
Only regular-priced items may be refunded. Sale items are non-refundable.
Exchanges
We only replace books if they are defective, damaged, or if an incorrect item is shipped. To request an exchange, send us an email at tufte@graphicspress.com and mail your item to:
Graphics Press
1187 Highland Ave, Cheshire, CT 06410
Shipping Returns
To return your book, mail it to:
Graphics Press
1187 Highland Ave, Cheshire, CT 06410
You are responsible for the shipping costs associated with returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
For expensive items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Need Help?
For any questions related to refunds or returns, please contact us at tufte@graphicspress.com.
