Improving business forms

The local government for which I work is adopting a new computer system. As a result we will be designing new paper business forms for the public — applications for a license, receipts, permits, etc. This seems like an opportune time to improve the forms for clarity and efficiency for many years to come. (These forms are often adopted without much thought and are used unchanged for a decade.) I am familiar with much of the design literature referenced by participants in this forum, and will certainly utilize much that I have learned. However, I have not seen any literature specific to this type of mundane but ubiquitous business form. Suggestions?